Refund policy
Last updated: October 15, 2026
We want you to love your Nestoura products. If something isn't right, we're here to help.
30-day returns
You have 30 days from the date you receive your order to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, together with proof of purchase.
How to start a return
- Email support@nestoura.com with your order number and the reason for the return.
- We will reply with return instructions and the return address.
- Ship the item back using a trackable shipping service.
Items sent back without first contacting us cannot be accepted.
Return shipping costs
Return shipping costs are paid by the customer, unless the item is defective, damaged or not what you ordered. In those cases, return shipping is on us.
Damaged, defective or wrong items
Please inspect your order on arrival. If anything is damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo of the issue. We will send a free replacement or a full refund. In most cases, you will not need to send the item back.
Refunds
Once your return is received and inspected (or your claim is approved), we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Please note that your bank or card issuer may take a few extra days to process it.
Cancellations
You may cancel your order free of charge within 12 hours of placing it, or at any time before it has shipped. Email support@nestoura.com with your order number.
Exchanges
The fastest way to get a different item is to return the original item and place a new order. If you need help, contact us and we'll be happy to assist.
Non-returnable items
- Items purchased on final sale
- Gift cards
European Union and United Kingdom customers
In addition to the above, if your order is delivered to the European Union or the United Kingdom, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification. The item must be returned unused and in its original condition.
Contact
For any question about returns or refunds, email support@nestoura.com.