Shipping policy
Last updated: October 15, 2026
Thank you for shopping at Nestoura. Here is everything you need to know about how and when your order will arrive.
Where we ship
We currently ship to the United States, Canada, the United Kingdom and Australia. If your country is available at checkout, we can deliver to you.
Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You will receive an email confirmation as soon as your order has been placed.
Delivery time
Once dispatched, orders typically arrive within 7–12 business days. Delivery times are estimates and may vary slightly during peak seasons or due to carrier delays.
| Processing | Delivery | Total estimate | |
|---|---|---|---|
| United States, Canada, United Kingdom, Australia | 1–3 business days | 7–12 business days | 8–15 business days |
Shipping costs
- Free standard shipping on orders of US$49 or more.
- A flat rate of US$4.95 applies to orders under US$49.
Customs, duties and taxes
All prices include import duties and taxes for the countries listed above. You will not be asked to pay any extra fees on delivery.
Order tracking
You will receive a tracking number by email within 5 business days of placing your order. Please allow 24–48 hours for tracking information to update after you receive it.
Multiple packages
If your order contains several items, they may arrive in separate packages. You will receive tracking for each package.
Lost or delayed packages
If your order has not arrived within 30 business days of purchase, contact us at support@nestoura.com and we will send a replacement or issue a full refund.
Incorrect address
Please double-check your shipping address at checkout. If you notice a mistake, email us within 12 hours of placing your order and we will update it. We cannot be responsible for orders delivered to an incorrect address provided by the customer.
Questions
Contact us any time at support@nestoura.com. We reply within 24–48 hours on business days.